Term and Conditions

1. Our Customers

Wilson Shop serves dedicated tennis players who demand professional-grade equipment. Our target customers include:

• Competitive tournament players
• Club-level athletes
• Tennis coaches and professionals
• Serious enthusiasts investing in quality gear

2. Website Use & Intellectual Property

2.1 Access and Content

You may use our website for lawful purposes related to purchasing tennis equipment. All content, including product designs, images, and text, is protected by intellectual property laws and remains Wilson Shop property.

2.2 Prohibited Actions

You agree not to:

• Copy or reproduce any content without permission
• Use automated systems to extract data
• Interfere with website security or functionality
• Misrepresent your identity or order information

3. Products & Services

3.1 Product Range

We specialize in high-performance tennis equipment including:

• Tour rackets designed for competitive play
• Professional string sets and reels
• Specialized clay court shoes
• Premium racket bags and ball packages

3.2 Product Descriptions

We strive for accuracy in product specifications, weights, and materials. Minor variations may occur in natural materials. Colors may appear slightly different on screen.

3.3 Availability

Items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Orders & Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We process orders with championship efficiency within 1-2 business days.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due at time of order. We verify all transactions for security.

4.3 Pricing

Prices are in GBP and include VAT where applicable. We reserve the right to correct pricing errors.

5. Shipping & Delivery

5.1 Shipping Options

We deliver with the precision of a professional serve:

• Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
• Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Areas

We ship globally except certain Asian regions and remote areas. Delivery times may vary by destination.

5.3 Customs & Duties

International customers are responsible for any customs fees or import taxes.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition. Like our racket strings, this policy offers maximum flexibility while maintaining quality standards.

6.2 Non-Returnable Items

For hygiene and performance integrity, we cannot accept returns on:

• Opened or used string sets/reels
• Personalized/custom equipment

6.3 Return Process

Contact [email protected] within 15 days with your order details. Return shipping costs are your responsibility unless the return results from our error.

6.4 Refunds

Processed within 3-5 business days after we receive and inspect your return, issued to your original payment method.

7. Customer Responsibilities

7.1 Accurate Information

You must provide complete, accurate order and payment details.

7.2 Product Use

Our equipment is designed for tennis. Misuse may void warranties.

7.3 Account Security

You’re responsible for maintaining account confidentiality.

8. Liability Limitations

8.1 Product Liability

Wilson Shop’s liability is limited to the product’s purchase price. We’re not liable for consequential damages from product use.

8.2 Website Availability

We strive for uninterrupted access but can’t guarantee 100% uptime.

9. Governing Law

These terms are governed by UK law. Any disputes will be resolved in UK courts.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 70 Albert St, Dundee, GB DD4H 6XU